Terms of Service

Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("Client," "you," or "your") and Sound Software Development ("Company," "we," "our," or "us") regarding your use of our website, software development services, and related offerings.

By accessing our website at soundsoftwaredev.com, engaging our software development services, or entering into a service agreement with us, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you may not access our website or use our services.

These Terms apply to all visitors, users, clients, and others who access or use our services, whether as individuals or on behalf of an organization or entity.

Services Description

Sound Software Development provides comprehensive software development services, including but not limited to:

• Custom software application development
• Web application development and design
• Mobile application development (iOS and Android)
• Enterprise software solutions
• Artificial Intelligence and Machine Learning development
• Cloud computing and infrastructure services
• Database design and management
• Software consulting and technical advisory services
• Maintenance and support services
• Quality assurance and testing services

Specific services, deliverables, timelines, and pricing will be detailed in separate service agreements or statements of work executed between the parties.

Client Responsibilities

To ensure successful project delivery, clients agree to:

• Provide accurate, complete, and timely information required for project execution
• Designate authorized representatives for project communication and decision-making
• Review and approve deliverables within agreed-upon timeframes
• Provide necessary access to systems, data, and resources as required
• Maintain confidentiality of proprietary information shared by the Company
• Make timely payments according to agreed payment terms
• Comply with all applicable laws and regulations
• Provide feedback and participate in project reviews as requested

Payment Terms

Pricing and Invoicing

Service pricing will be specified in individual service agreements or statements of work. Unless otherwise agreed, our standard payment terms are:

• Project-based work: 50% deposit upon agreement execution, remainder upon completion
• Hourly consulting: Net 30 days from invoice date
• Monthly retainer services: Payment due in advance of each service period
• Maintenance and support: Annual payment in advance or quarterly billing

Late Payments

Late payments may be subject to a service charge of 1.5% per month (18% annually) or the maximum rate permitted by law, whichever is less. We reserve the right to suspend services for accounts more than 30 days past due.

Expenses

Client will reimburse reasonable out-of-pocket expenses incurred in connection with services, including but not limited to third-party software licenses, hosting costs, and travel expenses when pre-approved.

Intellectual Property

Client-Owned IP

Upon full payment of all fees, Client will own all custom software, applications, and other deliverables specifically created for Client under the service agreement, excluding pre-existing Company intellectual property and third-party components.

Company-Owned IP

The Company retains ownership of:

• Pre-existing intellectual property, tools, and methodologies
• General knowledge, skills, and experience gained during project execution
• Reusable code components and frameworks developed by the Company
• Company trademarks, service marks, and branding materials

Third-Party Components

Software deliverables may include third-party components subject to their respective licenses. Client is responsible for compliance with all third-party license terms.

Confidentiality

Both parties acknowledge that they may have access to confidential information during the course of the business relationship. Each party agrees to:

• Maintain strict confidentiality of all non-public information
• Use confidential information solely for the purpose of providing or receiving services
• Implement reasonable security measures to protect confidential information
• Return or destroy confidential information upon request or termination of services
• Limit access to confidential information to employees with a legitimate need to know

This confidentiality obligation survives termination of the service relationship and continues for a period of five (5) years.

Warranties and Disclaimers

Limited Warranty

We warrant that our services will be performed in a professional and workmanlike manner consistent with industry standards. For software deliverables, we provide a 90-day warranty against material defects from the date of delivery.

Disclaimer

EXCEPT AS EXPRESSLY SET FORTH HEREIN, ALL SERVICES AND DELIVERABLES ARE PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. WE DISCLAIM ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

Limitation of Liability

IN NO EVENT SHALL SOUND SOFTWARE DEVELOPMENT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, OR USE, ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES PROVIDED.

OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE TOTAL AMOUNT PAID BY CLIENT FOR THE SPECIFIC SERVICES GIVING RISE TO THE CLAIM.

Some jurisdictions do not allow the limitation or exclusion of certain damages, so the above limitations may not apply to you.

Termination

Either party may terminate a service agreement with thirty (30) days written notice. Termination may be immediate in cases of:

• Material breach of these Terms that remains uncured after 15 days written notice
• Non-payment of fees after 30 days past due
• Insolvency, bankruptcy, or assignment for the benefit of creditors
• Violation of confidentiality obligations

Upon termination, Client remains obligated to pay for all services performed through the termination date. Sections relating to payment, intellectual property, confidentiality, warranties, limitation of liability, and governing law survive termination.

Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of Arizona, United States, without regard to its conflict of law provisions.

Any disputes arising out of or relating to these Terms or the services provided shall be resolved through binding arbitration in accordance with the Commercial Arbitration Rules of the American Arbitration Association. The arbitration shall take place in Phoenix, Arizona.

Notwithstanding the foregoing, either party may seek injunctive relief in any court of competent jurisdiction to protect its intellectual property rights or confidential information.

General Provisions

Entire Agreement

These Terms, together with any executed service agreements or statements of work, constitute the entire agreement between the parties and supersede all prior or contemporaneous understandings or agreements.

Modifications

We may modify these Terms at any time by posting the revised terms on our website. Continued use of our services after such modifications constitutes acceptance of the revised Terms.

Severability

If any provision of these Terms is found to be unenforceable or invalid, the remaining provisions will remain in full force and effect.

Force Majeure

Neither party shall be liable for any failure or delay in performance due to circumstances beyond its reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, or government actions.

Contact Information

If you have any questions about these Terms of Service, please contact us: